Managed Servers

ISManaged Level 1

• Best for: Experienced Admins
  Experienced Admins[x]

  ISManaged 1 is considered "Self Managed". ISUnlimited partners with you to provide the basic managed services that your server environment requires to stay up-to-date and online. You should be prepared to take a very active role in your server's ongoing maintenance including administering frequent security checks, applying critical patches, and auditing system efficiency and stability. Our approach to monitoring at this level is quite basic: Is your machine up and running?
  
  This level of management is usually used by those that have the skills to maintain and manage a server, but wish to have a little more security in knowing that you have a team of experienced system administrators backing you up when there is a problem.
• Standard Network Based Security
• Discounted Consulting Fees (5% discount)
• Improved SLA
  SLA[x]

  A Service Level Agreement (SLA) allows you to feel confident in a swift and expeditious answer to your query. By increasing the response time, you are able to expect a high level of support for your needs.
  of 48 hours.
• Hard/Soft Manual Reboots
• Level 1 Priority Support
• Online Bandwidth Monitoring Tool
• Overall Server Wide Monitoring
• Monthly Server OS-Based Errata Updates (per request)
• Shared root/administrator access to server
• General questions Email Support
  Email Support[x]

  We offer email support for free, as long as the thread related to the individual question can be answered within fifteen (15) minutes. Additional support may be billed at our Server Support consulting charges.
• Can be customized
  Custom Support[x]

  If you're looking for a specific 'type' of support, contact us and we can work with you to identify a fair pricing schedule. Examples of custom managed services may include additional port monitoring, higher priority support, automatic monthly server updates, or higher levels of security troubleshooting.

ISManaged Level 2

• Best for: Semi-Experienced Admins
  Semi-Experienced Admins[x]

  ISManaged 2 is considered "Semi Managed". ISUnlimited partners with you to provide the standard managed services that your server environment requires to stay up-to-date and online. You should be prepared to take a fairly active role in your server's ongoing maintenance including daily management and general updates. We monitor up to six (6) ports pro-actively and assist you as necessary.
  
  This level of management is usually used by those that have the skills to run a server day to day, but need the additional monitoring or server updates done by others.
• Discounted Consulting Fees (10% discount)
• Improved SLA
  [x]
  of 24 hours.
• Standard Network Based Security
• Hard/Soft Manual Reboots
• Server Port Monitoring (up to 6 ports)
• Level 2 Priority Support
• Online Bandwidth Monitoring Tool
• Overall Server Wide Monitoring
• Monthly Server OS-Based Errata Updates (per request)
• Shared root/administrator access to server
• General questions Email Support
  Email Support[x]
• Advanced Technical Support (1 hour per month), when pre-scheduled
• Can be customized
  Custom Support[x]

ISManaged Level 3

• Best for: Junior Admins
  Junior Admins[x]

  ISManaged 3 is considered "Mostly Managed". ISUnlimited partners with you to provide managed services that your server environment requires to stay up-to-date and online. You should be prepared to take a semi-active role in your server's ongoing maintenance including general management. We monitor up to six (6) ports pro-actively and assist you as necessary. In addition to this, we will automatically update the server with OS-Based Errata patches on a quarterly basis (January, April, July, October) without needing a separate request.
  
  This level of management is usually used by those that do not have the skills to run a server full time, but are interested in learning and need a team of experienced admins to double check work or install patches automatically for them.
• Discounted Consulting Fees (10% discount)
• Improved SLA
  [x]
  of 12 hours
• Priority Support Email Address
• Standard Network Based Security
• Hard/Soft Manual Reboots
• Server Port Monitoring (up to 6 ports)
• Level 3 Priority Support
• Online Bandwidth Monitoring Tool
• Overall Server Wide Monitoring
• Monthly Server OS-Based Errata Updates (per request)
• Quarterly Server OS-Based Errata Updates (automatic)
• Shared root/administrator access to server
• General questions Email Support
  Email Support[x]
• Advanced Technical Support (2 hours per month when pre-scheduled or 1 hour per month emergency)
• Can be customized
  Custom Support[x]

ISManaged Level 4

• Best for: Hands Off Companies
  Hands Off Companies[x]

  ISManaged 4 is considered "Fully Managed". ISUnlimited does all the required updates and management for you. You should be prepared to only manage accounts and other company specific aspects of the server under this management level. We will pro-actively monitor up to twelve (12) ports for you, update your server with OS-Based Errata and security patches on a monthly basis, and manage your basic server security.
  
  This level of management is usually used by for those companies who wish to have a hands off server environment. They simply wish to have the server work and do not need to worry about the back end configuration or security.
• Discounted Consulting Fees (10% discount)
• Improved SLA
  [x]
  of 4 hours
• Priority Support Email Address
• Priority Phone Number
• Standard Network Based Security
• Hard/Soft Manual Reboots
• Server Port Monitoring (up to 12 ports)
• Level 4 Priority Support
• Online Bandwidth Monitoring Tool
• Overall Server Wide Monitoring
• Monthly Server OS-Based Errata Updates (automatic)
• Basic server security monitoring including IP-based firewalling (optional)
• Shared root/administrator access to server
• General questions Email Support
  Email Support[x]
• Advanced Technical Support (3 hours per month when pre-scheduled or 2 hour per month emergency)
• Can NOT be customized
  Custom Support[x]
  -- All custom options have already been included in this package!